See where this Helpful. Kiki97. There is a handy guide here š Virgin-TV-V6-QuickStart-Guide-for-New-Customers. But I have no Virgin Media Wall socket in my house. New to the UK and just moved into our first home here. Virgin Phone Switchover. QuickStart, set up and connections. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Connect the cable adaptor to the black banded end of the 3m isolator cable. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I have only got one rectangular shaped white socket (Shown as below) but it seems old. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. I make the order with Quick Install, but I donāt have any wall socket in my house. The box and cables may have been removed by the previous occupiers. Hi PicklesPower, Welcome to the Community and thank you for posting. There is no other wall socket or anywhere for the round wire to go. It is surface clipped usually. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. . It feels like I need to just obtain a connector to enable the two to fit. SpeedBroadband wall socket. Try the automated service status number 0800 561 0061 to check for any faults in your area. When plugged into either cable the hub just - 5440321. Please remember, thereās always a Ā£35 activation fee for our services. Try the automated service status number 0800 561 0061 to check for any faults in your area. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Networking and WiFi. Hi , Thank you for getting back to me via private message. Hi all, when I signed up for Virgin Media, it said the service was available at my house. There are cases where we'd need to convert a self-install to a manned one if this socket. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Thanks for the reply. New kit has arrived, including a hub, a TV box, a. Stay safe online. Re: No Virgin Media wall socket on ā19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. ReplyGig1 upgrade self install, unsure about current questionable coax. Re: My Flat doesnāt have wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. . connector cable from the wall socket, as weāll be re-using that later. Options. QuickStart, set up and connections. There must have been a previous installation or you would not have been offered a self install. Stay safe online. Phone. Tudor. Can a member of the team contact me to arrange a. No Virgin media wall socket. . Browse Virgin Media Virgin Media Community. Mark as New; Bookmark this message. When you see the āstarting upā screen, you can pull the tab out of the remote. -. The room its wired too is exactly where I want it to be. Account - Mobile. I've had a look at things from our side and can see you've been able to contact us regarding this. In response to Travis_M. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. 150 from a. Account - Mobile. Stay safe online. Looks like I donāt have the virgin media wall socket in my house at all so unable to install myself. QuickStart, set up and connections. Failing this. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. The wall box may be branded with the logos of an old cable TV company (not VM). Switched On Families. Iām having the exact same problem. We can understand this is not ideal as a new customer and we want to best help. See where this Helpful Answer was posted. These enter my house via an air brick/vent very close to. Virgin Phone Switchover. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. . The wall socket I have within my home does not appear to be working. Obi202 To Phone Extension Uk Voip Forums. Hello Virgin Media, we moved into a new house. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Below is why. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Post a few pictures of what you have. Thanks for your first post and welcome to our community. Tudor. Most QuickStart kits have just 6 cables, connectors and powerlines to. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. 2. My previous sky microfilter attached here. Second, you'll likely need a manned installation for your VM services. Networking and WiFi. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Account - Mobile. 0800 052 1734-----We would like to show you a description here but the site wonāt allow us. in Networking and WiFi Sunday; No Virgin Media Wall socket . We have a virgin media wall socket with an ethernet port in the. 12. 9% confident there is no Virgin Media socket installed. Connect the Hubās power cable with the blue tab. Chatter and natter. Follow the instructions on screen to finish your setup. Subscribe. If you in a property that's recently been added to Virgin Media's network we have another video th. Options. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Finally, they'll complete the setup to make sure it's all working. New customer, trying to self install my hub and 360 box. . I have only got one rectangular shaped white socket (Shown as below) but it seems old. Call the Pre-installation and delivery team on 0800 052 1734. Manage Your Account. I tried both the wires, it didnāt set up the WiFi. SpeedWas able to purchase a self install setup but have no wall socket. VM will usually only supply a Quickstart to a property that had VM previously. Community Natter. . Call the Pre-installation and delivery team on 0800 052 1734. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. If you need a new landline, youāll have to pay to get one installed, which usually costs £140. UmbraRabbit. My Virgin Media App. Just had self installation delivered, have no wall socket just two cables from the wall. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. Speed That is a rooftop aerial outlet for Freeview TV. We would like to show you a description here but the site wonāt allow us. Summary of Contents for Virgin Media Virgin TV V6. Tudor. Can a member of the team contact me to arrange a. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Push the white cable with the black label into the Hub. on ā18-05-2022 19:55. But I don't have a splitter or any 'Virgin media socket'. We're here to help. . Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I am trying to set up our wifi. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. on ā19-10-2022 19:35. There are multiple different branded wall boxes inside our flat but none. I canāt push - 5368162. Tuning in In response to. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. Hi. Now to my Issue: I opted for the self-installation ki. Connection To socket and hub firm. Next, connect the power cable. VM will usually only supply a Quickstart to a property that had VM previously. Just had self installation delivered, have no wall socket just two cables from the wall. Connect the Hubās power cable with the blue tab. Donāt plug the power cable into a plug socket yet. Tech Chatter. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Account - Mobile. Thank you for making your first post regarding the wall socket and your self install. Virgin Media. My Virgin Media App. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Please help. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. 665 subscribers. #2. Installation Guide. The large Eurobell wall box is where you would connect. Some new sockets may look like one of the below. Re: No wall socket. How To Connect Old Bt Master New Virgin Nte5 Avforums. 0 Kudos Share. on ā15-02-2022 10:03. Account - Cable. Hi, I recently moved to this house and placed an order for VM broadband which I received today. . See where this Helpful Answer was posted. Both your fibre cable and Wi-Fi router will be plugged into this. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. Would it be possible to arrange getting one sent out. Had arranged self-install as per suggestion from VM. Browse Virgin Media Virgin Media Community. cable from wall. Up to speed. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. SpeedQuickStart, set up and connections. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on ā21-03-2023 18:43. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Because when I talk with virgin before I buy the servic. Next, connect the power cable. Is there some way I can convert RJ11 to coax or will I have to (if. Virgin Phone Switchover. No wall socket. Thank you for your post and welcome to the community. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Just moved in to new (rental) flat. These are usually provisioned from an equipment cupboard outside the flats. Virgin Phone Switchover. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. But there are 2 wires leading which can be plugged in the hub. Network Trial. Manage Your Account. Iāve tried calling but the people Iām connected to keep hanging up. It feels like I need to just obtain a connector to enable the two to fit. . -. Call the Pre-installation and delivery team on 0800 052 1734. A master socket is the main socket for the phone line in your home, not an. Connecting Hub 3. My Virgin Media App. Manage Your Account. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). For into also image of the. VM. on ā27-01-2023 17:22. I'm very sorry to hear about the non wall socket. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. I ordered self-install kit just to find out there is no Virgin socket in my new property. š There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. Reply. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Excludes broadband faults and broadband network outages. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked āWallā on the connector cables. My Virgin Media App. Freeview/Freesat HD,. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site wonāt allow us. However the wall socket doesnāt have the correct connection for the cable with the hub. Get the Hub ready by connecting the wires. self install issues. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Networking and WiFi. A dual F connector cable may well be a satellite connection. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Get ready for your Virgin Media installation. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. SpeedQuickStart, set up and connections. My Virgin Media App. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobileā¦I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. From there it is going into the white distribution amplifier. The one thats on the bottom is the one you need for Virgin. We have the quickstart pack but sadly cannot get broadband set up and working. A master socket is the main socket for the phone line in your home, not an extension socket. Shouldāve checked this before I ordered. The block box on second picture is an amplifier for terrestrial TV. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Plug into the Hub Push the white cable with the black label into the Hub. . I found some other soket but I don'. We previously had Virgin Media installed here back in 2017 and at the t. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Turn on and get connected. (I did this video to help/guide new engineer as I did not find. A bit paranoid - 5202625. QuickStart, set up and connections. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Ā£30 an appointment ā If you can get QuickStart but choose not to. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Iāve got an old virgin wall socket and my new broadband kit has arrived for self-install. I only had the option for self installation. Chatter and natter. Quickstart is the quickest and easiest way to setup our services. I have signed up as a new user for Virgin Fibre. I have checked outside and there is a brown box shared with the neighbour. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Being connected to the internet is one of the most important modern essentials in 2022,. Thereās a BT open reach box so Iām guessing the previous occupier was with them and not VM. Manage Your Account. If digging / drilling / new external & internal cables are required the. All the wall sockets I can see are for BT. Browse Virgin Media Virgin Media Community. Register today and see the benefits for yourself. At least 30Mbps download speeds in every room or £100 one-off credit. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I was unable to do step 1. I sign up for vm broadband and I was offered self instalation kit . 4 weeks ago. Everything you need is posted to you. . Manage Your Account. SpeedIt could be that a previous owner has cut the cabling out. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. Tried looking but. Thanks mate. . Networking and WiFi. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Switched On. . Account - Mobile. I was unable to do step 1. Networking and WiFi. Do please follow the helpful advice offered by , and keep us updated. I canāt find any trailing cable at all. If you're happy with this and for the charge we can make the arrangements for you š. Moved to a new flat on 01/12/22. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Getting Connected with Virgin Media is easy when you have a wall socket. Manage Your Account. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BTās self-installation process is free of charge. Absolutely not. What I need to do? - 5432597. I am so sorry to hear that you seem to be missing a wall socket in the home. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. What to expect with broadband. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Media; My Virgin Media;. All the wall sockets I can see are for BT. My Virgin Media App. Placed an order and the lady said we were eligible for quick start self installation. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Account - Cable. The internal wall boxes are mostly oblong. Community Natter. Browse Virgin Media Virgin Media Community. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. You can also check for a loose cable as not all properties have a socket. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Just. Ordered VM broadband and was recommended by the website to select the self quick install option. Some new sockets may look like. into the Virgin Media socket on your wall. If it would benefit you, we do offer a click and collect service. Package arrive today and realized I don't have a VM wall socket to. . SpeedMy Virgin Media App. Iāve ordered a broadband only package and it said I was applicable for a self install kit. on ā06-03-2023 09:36. Tudor. Networking and WiFi. My Virgin Media App. Post up some photos of your wall socket and its cable ends and Hub socket. Stay safe online. Options. The cable could be hidden within, or behind, furniture. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Also tried the Ethernet, not. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Push fit the VM-supplied lead onto the socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I can't figure out how to connect the modem to the wall. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Sometimes there is no wall box, just a trailing cable. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Virgin Media; My Virgin Media; Shop; Help;.